How can we help? | HeyGadget

One place for support

Whether you are choosing a device or need help with an existing purchase, this is our shared support starting point. You do not need to create an account to ask for help.

Email or call

Email: [email protected]

Telephone: +61 411 111 111

Preview contact details: [email protected] is a temporary example address, not a monitored support mailbox. The telephone number is provisional and has not been verified for service. Do not send personal information or rely on these contacts for live support until the administrator confirms the details before launch. Service hours are not yet published.

The email link opens your mail app and the telephone link opens your dialler where supported. Neither sends a request from this website or confirms that our team has received it.

Help with an existing order

Signed-in customers can open their orders, choose the relevant order and review the support summary.
Copy the order details, then open your email app and paste them into a new message. Add your name, the item affected and a short description of the issue. Review what you share before sending to the verified support address.
If calling, have your order reference and the affected item ready. A team member will review the enquiry and explain any next steps through the agreed contact channel.

The summary includes the order reference, products, quantities, order and delivery status, and available tracking references. It does not automatically include your address or payment details. It reflects the saved order record, not a live carrier update.

Guests can use the reference from their order confirmation and describe the issue by email or phone. An account is not required. If the reference is unavailable, explain this to the team; they can advise what limited information is needed to locate the purchase.

Do not send passwords, card details or identity documents. Share only the information needed for your enquiry. Any further verification should take place through the confirmed support channel.

Before you contact us

Copying details or opening an email or phone app does not open a ticket, submit a return, request a refund, cancel an order or send a message. Enquiries and any next steps are handled manually; this website does not display an application status.